Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@nicksseasonaldecor.com.

Payments

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Returns

We offer returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be brand new, unused, with tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. Original shipping fees and return shipping fees are not returned and are at the cost of the customer.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support or simply give us a call/send us an email during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Orders are processed in the order we receive them. We typically ship out next business day and delivery times can vary depending on the shipping provider. You can track your order status on a tracking page & also signup for alerts on a courier website.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.